How Do I Submit a Case?

You can report issues through the Deltek Support Center.

Before you can submit a request through the portal, you must already have your Deltek credentials.

To submit a case:

1. Log into https://deltek.custhelp.com/app/ask.
2. On the Submit Case page, specify the following information:

   Field	Description
   Select Product	Select ConceptShare.
   Environment	Select from Production, Test, or Development.
   Severity Level	Select from the following levels: S4 - General S3 - Elevated S2 - Critical S1 - Mission Critical
   Issue Type	Select whether Technical or Application.
   Summary	Enter a summary of the issue.
   Detail	The URL in question Example: mydomain.conceptshare.com/#/projects/12 The browser you are using Example: Internet Explorer 10, Internet Explorer 11, Google Chrome, Mozilla Firefox, Safari Your Role in ConceptShare Example: Project Manager, Reviewer, Administrator A screenshot of the error, if applicable A summary of the issue Note: Click the question mark for detailed instructions.

3. Click Choose File, and browse the file from your machine.
4. In the CC field, enter the email address of one or more individuals whom you want to receive email notifications.
5. Click Continue.