You can contact the ConceptShare support team to submit an enhancement request, ask a question, or report a technical issue.
Before you can submit a request through the portal, you must already have your Deltek credentials.
To contact the ConceptShare support team:
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Using any browser, go to the
Deltek Support Center.
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On the Deltek Support Center login page, enter your Deltek Customer Care
User ID and
Password, and click
Login.
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From the homepage, click
Submit a Case.
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In the
Select Product field, select
ConceptShare.
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In the
Environment field, choose from the following:
- Production
- Test
- Development
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In the
Severity Level field, choose from the following:
- S4 - General
- S3 - Elevated
- S2 - Critical
- S1 - Mission Critical
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In the
Issue Type field, choose from the following:
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In the
Summary field, provide a brief description of the issue.
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In the
Detail field, provide a detailed description of the issue.
| Option
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Description
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For support queries
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Indicate the following details:
- The URL in question
Example:
mydomain.conceptshare.com/#/projects/12
- The browser you are using
Example: Internet Explorer 10, Internet Explorer 11, Google Chrome, Mozilla Firefox, Safari
- Your Role in ConceptShare
Example: Project Manager, Reviewer, Administrator
- A screenshot of the error, if applicable
- A summary of the issue
|
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For enhancement ideas
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Indicate the following details:
- The item that you want to be improved
- Your role
- The value of the suggested improvement to you
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In the
CC field, enter the email address of one or more individuals whom you want to receive email notifications.
Note: Click the question mark
for each field for more information.
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Click
Continue....
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You can also choose from the following contact options: