Error: Close Case and Resubmit

If the expiration date you entered for the employee’s U.S. Passport, Passport Card, or driver’s license is incorrect, E-Verify prompts an “Error: Close Case and Resubmit” case result and you will not be able to continue the case.

Because document information for a case that has already been submitted cannot be changed, you must close this case and create a new one with correct information. Select the closure statement option The case is invalid because the data entered is incorrect, and close this case. Now you can create a new case for this employee using the correct document expiration date.

Note: This does not mean that the employee is not authorized to work. E-Verify will confirm the employment eligibility of this employee once you create a new case and enter the correct document expiration date.