Duplicate Case

A duplicate case displays for a case that contains the same Social Security number of a previous case entered by you or another user of the same employer account.

A duplicate case can occur for several reasons and does not necessarily mean that you should close the new case. There may be instances when you need to create a new case for the same employee, such as in the case of a rehire or if the previous case contains incorrect information. You should review the situation and decide whether to continue with the case.

After submitting the case to E-Verify in Step 1, any duplicates found will display immediately in Step 2.

On this screen, you will need to select an option in the Continue E-Verify duplicate case process field or click Close Case if it’s appropriate to do so.

If you select the With changes to the details submitted option, the next screen displays a form to make the necessary changes.

Click Continue after you made the changes.

If you select the Without changing the details submitted option, the next screen displays a list of statements from which to select.

If you selected Save & Return Later to a duplicate case, those will have a Verification Status of E-Verify Duplicate Case displayed in the View Cases listing.

To continue the case, click the Case Number. To view the Case Details, click the Verification Status.