FAQs Questions Management Screen

After clicking an FAQ category name or the number of questions for a category, the form to create a new question displays.

Columns

Below the form, the following columns are displayed.

Column Description
FAQ Question This column displays the question.
Answer This column displays the answer.
Order This column displays the order in which the question appears to the user.
Rating This column displays the votes given by users as to how helpful the question/answer was. For example, 75% (3/4 votes) indicates that 3 out of 4 users found this question helpful.

Actions

You can perform the following actions using the icons in the Actions column.

To display the other icons, click .

Icon Action Description
Disable To hide a question from users, disable it by clicking this icon.
Enable To make a question visible to users, activate it by clicking this icon.
Edit To edit the question's details, click this icon.
Copy To copy a question so that you can create a new one based on that question, click this icon. You can also copy it into a different FAQ category.
Move To move a question up or down in the displayed list, click this icon.
Delete To delete a question, click this icon.