Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase. Ex."system administration"
And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria. Ex.system + administration
Or:Returns all topics with any combination of words in the search criteria. This is the default. Ex.system administration
Drop-down and Multi-Select Lists
Many of the drop-down and multiple-select lists displayed in the system can be configured with the values that meet your business processes.
You can select lists to configure using the Select Lists Management screen.