Use the IdeaBlade.ibconfig file to Capture Exception Details

You can use this procedure  to troubleshoot a Web Services crash, verify Cobra Web Services components (using the PM Compass Verify Components feature), and trace certain SQL calls.

To view the current trace location and correct it if needed:

1. Stop the Cobra Web Service in Windows Services (Control Panel » Administrative Tools » Services).

2. Navigate to the CobraEngine folder located in the Deltek PM Compass installation folder.

3. Create a backup of the IdeaBlade.ibconfig file and save it to a different folder.

4. Launch Notepad as an Administrator.

5. Using Notepad, navigate to the IdeaBlade.ibconfig.file and open it.

6. Locate the <logging> section and delete the two <namespaceRejectFilter> lines.

7. In the <logFile> section, enter “C:\<local server folder>\DebugLog.xml.” For example: <logFile>C:\temp\DebugLog.xml</logFile>.

8. Save and close the file.

9. Restart Cobra Web Service.

10. After recreating the issue, send the file to Deltek Support and restore the original file.

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