JavaScript must be enabled in order to use this site.Please enable JavaScript in your browser and refresh the page. Collections Procedures This section describes the steps you need to follow to work with customer invoices. Related Topics: Start a Conversation You can use the conversations functionality to clarify certain customer invoice details with any other employee in your company. Reply to a Conversation When you log in to iAccess, the top right corner of the iAccess menu includes a blue Notifications icon. Parent Topic: Collections Overview