Reply to a Conversation

When you log in to iAccess, the top right corner of the iAccess menu includes a blue Notifications icon.

To reply to a conversation:

1. Click the blue Notifications icon to expand the Message Center.
2. Expand a customer invoice from the list and click on the comment. iAccess then navigates to the Collections workspace, and opens the Messages pane for that invoice.
3. In the input area, type your reply. If needed, mention a specific person by typing @[name] as part of the text.
4. Click the paper plane icon or press ENTER to send the message.