Remove a Customer from a Hierarchy

Use these steps to remove a customer from a hierarchy.

To remove a customer from a hierarchy:

1. Under the Customers menu section, go to the Customers workspace.
2. Use the search filter and/or the Search field to select a customer.
3. In the Customer Hierarchy tab of the workspace, click the Remove from Hierarchy action.
4. In the Remove From Hierarchy confirmation dialog that displays, click Remove. iAccess saves your changes, and updates relevant fields under the Hierarchy and Parent Customer islands.