Job Descriptions Workspace

Use this workspace to assign descriptive texts to jobs to document a job flow.

The Job Descriptions tab displays information about the current job. The Note Lines sub-tab displays the contents of any note that you assigned to the current job, allowing you to describe the job in detail.

To enter or edit text in the sub-tab, you must assign a note to a job. You can do this manually or use the Create Note action. See the description of the Note No. field for details.

Text that you enter in the sub-tab automatically wraps when you click Enter or use the Wrap lines action.

You can assign a heading to each group of text lines. You select headings from the options in the note type that you select in the Job Description job parameter type for each job. Define the headings in the Note Types workspace in the Set-Up module.

You can use the heading as an internal code to indicate this portion of the job flow. For example, if the job is related to customer service around a returned product, the first heading might be Received. You could then include the customer's explanation of what is wrong with the product. The next heading might be Transferred, with the description naming the department to which the job was transferred. You can also specify the values and texts that you enter in this workspace on template jobs.

Use the Job Search workspace to search for all descriptions and headings. For example, you might search for jobs of a certain status.