If you need assistance installing, implementing, or using MPM, Deltek makes a wealth of information and expertise readily available to you.
For over 20 years, Deltek has maintained close relationships with client firms, helping with their problems, listening to their needs, and getting to know their individual business environments. A full range of customer services has grown out of this close contact, including the following:
Extensive self-support options through the Customer Care Connect Web portal.
Phone and email support from Customer Care analysts
Classroom, on-site, and Web-based training
The Deltek Customer Care Connect site is a support Web site for Deltek customers who purchase an Ongoing Support Plan (OSP).
The following are some of the many options that the Customer Care Connect site provides:
Download the latest versions of your Deltek products
Search Deltek’s knowledge base
Display or download product information, such as release notes, user guides, technical information, and white papers
Submit a support case and check on its progress
Transfer requested files to a Customer Care analyst
Use Quick Chat to submit a question to a Customer Care analyst online
Ask questions, exchange ideas, and share knowledge with other Deltek customers through the Deltek Connect Customer Forums
Subscribe to Deltek communications about your products and services
Receive alerts of new Deltek releases and hot fixes
To access the Customer Care Connect site, complete the following steps:
Go to https://deltek.custhelp.com.
Enter your Customer Care Connect Username and Password.
Click Log In.