Service Request Instructions and SLO’s

Prior to submitting a service request, the SaaS Customer Administrator should read the detailed instructions for the service request to be submitted.

The SaaS Customer Administrator should also review the Service Level Objective (SLO) associated with the service request to be submitted. This will ensure the SaaS Customer Administrator submits the service request correctly and has a good expectation of when the service request will be completed.

To view the detailed instructions and SLO's for the service requests:

1. Log into the Deltek Support Center site.
2. Locate and click on the Costpoint link under the Deltek Cloud Solutions grouping.
3. View the list of Service Requests on the right hand side of the page.
4. Click on the icon for service request instructions.
5. On the instructions page click on the Click here for detailed instructions to get to the detailed instructions and the SLO for each service request.