Frequently Asked Questions

Related Topics:

• How Do I Add, Change, or Modify a SaaS Customer Administrator?
  If you are currently a SaaS customer administrator and want to add or remove someone as a SaaS customer administrator, you can do this by submitting the SaaS Administrator Change service request.
• Where Do I Find System Maintenance Schedules?
  Deltek makes every effort to minimize the scheduled maintenance windows of your Costpoint Essentials and Costpoint Foundations solution.
• What Do I Do if I Cannot Log into My Cloud Solution?
  Clearing your browser cache can often resolve this issue.
• How Do I Report an Unplanned Service Disruption?
  The SaaS customer administrator should report all unplanned service disruptions to Deltek.
• How Do I Report an Unplanned Service Disruption after Hours?
  If it is after business hours and you have an unplanned service disruption, use this procedure to report it.
• Should I Bookmark Application Links?
  You should not bookmark the application links from your Cloud Portal.