Procedures for Order/Payment Disposition Process
There are several options for the order/payment disposition for customer returns in Manage Customer Returns. You can use the following procedures to complete the order/payment disposition process. When you are creating the customer return, the disposition that is chosen at the line will allow you to follow the appropriate return process.
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This is the recommended process for handling a Refund Now disposition type with an original sales order.
This is the recommended process for handling a Replace Now disposition type with an original sales order.
This is the recommended process for handling a Refund on Return disposition type with an original sales order.
Request for Replacement on Return
This is the recommended process for handling a Replace on Return disposition type with an original sales order.
This is the recommended process for handling an internal Repair disposition type with an original sales order.
This is the recommended process for handling an external Repair disposition type with an original sales order.
Request to Refund Now (No Sales Order)
This is the recommended process for handling a Refund Now disposition type without an original sales order.
Request for Replace Now (No Sales Order)
This is the recommended process for handling a Replace Now disposition type without an original sales order.
Request for Refund on Return (No Sales Order)
This is the recommended process for handling a Refund on Return disposition type without an original sales order.
Request for Replacement on Return (No Sales Order)
This is the recommended process for handling a Replace on Return disposition type without an original sales order.
Request for Internal Repair (No Sales Order)
This is the recommended process for handling a Repair disposition type without an original sales order.
Request for External Repair (No Sales Order)
This is the recommended process for handling an external Repair disposition type without an original sales order.