Use this subtask to view cases and case values for the activity completed by a particular user and the transfer time, activity time, and time to complete, so you can see the amount of time required by a user to finish a particular activity for all workflow cases. The information shown is only for one workflow, subsystem, status, filter, value, activity, option, and user.
This subtask is active if rows display in the table of the User Productivity subtask.
These non-editable fields display the current workflow, subsystem, status, filter, value, activity, option, user ID and user name for the line from the User Productivity subtask for which you are viewing user productivity information.
The workflow cases for the completed activity are displayed in this column.
The workflow case labels and values for the completed activity are displayed in this column.
This column displays the actual time elapsed from the time the activity was placed in the user's inbox to the time the user started the activity.
This column displays the actual time elapsed from the time the user started the activity to the time he completed the activity.
This column displays the actual total amount of time that elapsed from the time the activity was placed in the user's inbox to the time the user completed the activity.
Any special notes for a particular case of the workflow are displayed in this column.
Notes regarding any special occurrences are displayed in this column.