ACTIVITIES

Use this subtask to view the activity, transfer date/time, starting date/time, starting user id, starting user name, completion date/time, and completing user ID, completing user name, and completion notes for a workflow. You can view completed activities and current activities. The information shown is only for one workflow, subsystem, status, filter, value, and case.

This subtask is active if rows display in the table of the Case subtask. Select Close on the toolbar to return to the Case subtask.

Workflow, Subsystem, Status, Filter, Value, Case

These non-editable fields display the current workflow, subsystem, status, filter, value, and case from the Case subtask for which you are viewing case activity information.

Table Window

Activity

This column displays the current and completed workflow activities.

Transfer Date/Time

This column displays the date and time the activity was transferred into users' inboxes.

Starting Date/Time

This column displays the date and time a user started the activity.

Starting Date/Time, Starting User ID, and Starting User Name may be blank if the activity has not been started.

Starting User ID

This column displays the user ID of the individual who started the activity.

Starting User Name

This column displays the name of the individual who started the activity.

Completion Date/Time

This column displays the date and time the user completed the activity.

Completion Date/Time, Completing User ID, and Completing User Name may be blank if the activity has not been finished.

Completing User ID

This column displays the user ID of the individual who finished the activity.

Completing User Name

This column displays the name of the individual who finished the activity.

Completion Notes

Notes regarding any special occurrences are displayed in this column.

Activity Routing

Select this pushbutton to open the Activity Routing subtask for the selected workflow, subsystem, status, filter, value, activity, and case. The Activity Routing subtask provides the lowest level of detail for an activity and option. This subtask is active if the activity has not been completed; otherwise, it is inactive.