How Do I Unlock My Account?

Account lockout is a security feature that ConceptShare enables after several incorrect login attempts. The system returns the message "User Locked Out." ConceptShare automatically unlocks the account after a period of time, which is determined by your account administrator.

To unlock your ConceptShare account:

1. Wait until the lockout period passed.
   Note: ConceptShare does not send you a notification when the lockout time expires. Contact your administrator for more information.
2. Go to your account login page and enter your login credentials.
   If you forgot your password, see How Do I Reset My Password?.