Account Maintenance Dialog Box

You can retrieve your Ajera CRM User ID or reset your password if you forget either one.

Location

To display the dialog box, complete the following steps:

1. Open the Deltek Ajera CRM login screen. The Forgot your password or User ID? link displays if you are not using Windows Authentication and email settings are configured.
2. Click the Forgot your password or User ID? link.

Contents

Field	Description
Forgot Password For User ID	Select this option to reset your Ajera CRM password. Ajera CRM checks the email address associated with the user account. If there is a valid user ID and email address for this account, click OK to receive an email message with a temporary password that will allow you to access your account. Follow the directions in this email message to reset your password the next time that you log in. If there is not a valid user ID and email address for the account, an error message displays and you need to click OK to return to the login screen.
Forgot User ID	Select this option to receive a reminder for your assigned user ID. When you select this option, the Email Address field is activated. Enter the email address that is associated with your user ID, and click OK. If the email address is valid, you will receive an email message with the user ID information. Follow the directions in this email message and use this Ajera CRM user ID the next time that you log in. If the email address is not valid, an error message displays. You can enter a different email address in the Email Address field or contact your system administrator for help.
Using Database	This field displays information about the current database.