Reset Your Password

You can reset your Ajera CRM password if you forget it.

To reset your password, complete the following steps:

1. Open the login screen. The Forgot your password or User ID? link displays if the Ajera CRM email settings have been established in Configuration > System Settings and you are not using Windows Authentication.
2. Click the Forgot your password or User ID? link. The Account Maintenance dialog box displays, with the user ID from the Login screen and information about the current database.
3. On the Account Maintenance dialog box, select the Forgot Password For User ID option. Ajera CRM checks the email address associated with the user account.
4. Select one of the following actions:
   • If there is one valid, active user ID and email address for this account, click OK to receive an email message at that address that contains a temporary password to access your account. Follow the instructions in this email message to reset your password the next time that you log in.
   • If the password cannot be reset, an error message displays. Click OK to return to the login screen.