Recover Your User ID

Use these steps to recover your forgotten Touchstone User ID.

Note: If the data source uses Windows Authentication, you will need to contact your Administrator for login support.

To recover your Touchstone User ID:

  1. On the Touchstone login screen, click Forgot your password or User ID.
    If you chose a data source that uses Windows Authentication, the Forgot your password or User ID hyperlink is not available and you will need to contact your Administrator for login assistance.
  2. On the Log In Assistance dialog box, enter the email address that is linked to your User ID and click Send.
    Touchstone sends you an email with your User ID.