Dela Help Content Links Subtask

Use this subtask to provide the locations of documents that Ask Dela can reference when responding to inquiries related to the content in the documentation. Additionally, Ask Dela will provide a content link to the documentation in its responses. Supported file formats are PDF, DOC, DOCX, and HTML.

Contents

Field	Description
ID	Enter a name for the help content link. Ask Dela will display this name for the link.
Company	Enter, or click , to assign a company.
URL	Enter the URL to the document's location, such as the company site or intranet.
Alt File Location	Optionally, enter, or click , to select the alternate file location where the document is stored.
Alt File Name	Enter, or click , to select a document in the alternate file location.
Alternative Network Path	Optionally, enter an alternate network path to use, such as a UNC or internal file share location, if the Costpoint server can not reach the primary URL. Note: The file name for this URL must match the file name in the URL field. Note: You can use either the Alt File Location and Alt File Name fields for a help content link or specify the Alternative Network Path, but not both. Cloud customers can only use the Alternative Network Path option.
Description	Enter details about the document.
Processed Date	This field displays the last date the document was successfully processed. An empty value indicates that the file has not been processed or the last processing attempt failed.
Failure Reason	This field displays additional details if processing failed due to a corrupted file, inaccessible path, or unsupported format.